Auth bypass in Elextensions Elex WordPress Helpdesk & Customer Ticketing System

CVE-2024-12171

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Vulnerability class: Broken Access Control

Published · last modified .

CVSS v3 metric

CVSS v3 base score 8.8 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.005 (40.5th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 40th percentile — 40.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2024-12171: held from 0.005 to 0.005.

EPSS over last 30 days · oldest: 0.005 · newest: 0.005 · change: 0.000

Affected products

Weakness classification (CWE)

Public proof-of-concept exploits

References

Frequently asked questions

What is CVE-2024-12171?
CVE-2024-12171 is a high-severity vulnerability in Elextensions Elex WordPress Helpdesk & Customer Ticketing System, classified under Missing Authorization. CVSS score: 8.8/10. Published 2025-02-01.
How severe is CVE-2024-12171?
High severity. CVSS v3 base score is 8.8 out of 10.
Is CVE-2024-12171 known to be exploited?
2 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.