What is CVE-2022-1004?

CVE-2022-1004 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2022-03-21.

How severe is CVE-2022-1004?

Medium severity. CVSS v3 base score is 4.3 out of 10.

Information disclosure in Otrs

CVE-2022-1004

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

Vulnerability class: Information Disclosure

Published 2022-03-21 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.006 (47.9th percentile), scored 2026-09-29.

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 48th percentile — 47.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.006 · newest: 0.006 · change: 0.000

Affected products

Otrs
Otrs Ag — versions 7.0.x, 8.0.x

Weakness classification (CWE)

CWE-200 — Information Disclosure

References

otrs.com/release-notes/otrs-security-advisory-2022-06/ (Release Notes, Vendor Advisory)

Frequently asked questions

What is CVE-2022-1004?: CVE-2022-1004 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2022-03-21.
How severe is CVE-2022-1004?: Medium severity. CVSS v3 base score is 4.3 out of 10.