What is CVE-2021-36097?

CVE-2021-36097 is a low-severity vulnerability in Otrs, classified under Incorrect Privilege Assignment. CVSS score: 3.5/10. Published 2021-10-18.

How severe is CVE-2021-36097?

Low severity. CVSS v3 base score is 3.5 out of 10.

Privilege escalation in Otrs

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

EPSS: 0.005 (40.3th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 3.5 (Low). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N.

Affected products

Otrs
Otrs Ag — versions 8.0.x

Weakness classification (CWE)

CWE-266 — Incorrect Privilege Assignment

References

security@otrs.com (x_refsource_CONFIRM, Release Notes, Vendor Advisory)

Frequently asked questions

What is CVE-2021-36097?: CVE-2021-36097 is a low-severity vulnerability in Otrs, classified under Incorrect Privilege Assignment. CVSS score: 3.5/10. Published 2021-10-18.
How severe is CVE-2021-36097?: Low severity. CVSS v3 base score is 3.5 out of 10.