Information disclosure in Otrs
CVE-2021-21443
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
Vulnerability class: Information Disclosure
Published · last modified .
CVSS v3 metric
CVSS v3 base score 3.5 (Low). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N.
EPSS exploit prediction
EPSS: 0.008 (55.4th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 55th percentile — 55.4% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.009 · newest: 0.008 · change: -0.000
Affected products
- Otrs
- Otrs Ag — versions 7.0.x
- Otrs Ag ((Otrs)) Community Edition — versions 6.0.1
Weakness classification (CWE)
Public proof-of-concept exploits
References
- otrs.com/release-notes/otrs-security-advisory-2021-13/ (Vendor Advisory)
- lists.debian.org/debian-lts-announce/2023/08/msg00040.html (mailing-list)
Frequently asked questions
- What is CVE-2021-21443?
- CVE-2021-21443 is a low-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 3.5/10. Published 2021-07-26.
- How severe is CVE-2021-21443?
- Low severity. CVSS v3 base score is 3.5 out of 10.
- Is CVE-2021-21443 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.