Information disclosure in Otrs
CVE-2021-21443
Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.
Vulnerability class: Information Disclosure
EPSS: 0.009 (54.5th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 3.5 (Low). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N.
Affected products
- Otrs
- Otrs Ag — versions 7.0.x
- Otrs Ag ((Otrs)) Community Edition — versions 6.0.1
Weakness classification (CWE)
Public proof-of-concept exploits
References
- security@otrs.com (Vendor Advisory)
- security@otrs.com (mailing-list)
Frequently asked questions
- What is CVE-2021-21443?
- CVE-2021-21443 is a low-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 3.5/10. Published 2021-07-26.
- How severe is CVE-2021-21443?
- Low severity. CVSS v3 base score is 3.5 out of 10.
- Is CVE-2021-21443 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.