Information disclosure in Otrs

CVE-2021-21435

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Vulnerability class: Information Disclosure

Published · last modified .

CVSS v3 metric

CVSS v3 base score 5.7 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N.

EPSS exploit prediction

EPSS: 0.013 (68.7th percentile), scored .

Low probability of exploitation in the next 30 days, but still tracked. 69th percentile — 68.7% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2021-21435: held from 0.013 to 0.013.

EPSS over last 30 days · oldest: 0.013 · newest: 0.013 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2021-21435?
CVE-2021-21435 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 5.7/10. Published 2021-02-08.
How severe is CVE-2021-21435?
Medium severity. CVSS v3 base score is 5.7 out of 10.