Vulnerability in Smartertools Smartertrack
CVE-2020-36926
SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.
Published · last modified .
CVSS v3 metric
CVSS v3 base score 7.5 (High). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N.
EPSS exploit prediction
EPSS: 0.006 (45.3th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 45th percentile — 45.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.005 · newest: 0.006 · change: +0.001
Affected products
- Smartertools Smartertrack — versions 10.0, 14.0
- Smartertools Smartertrack — versions 10.0, 14.0
Weakness classification (CWE)
References
- www.exploit-db.com/exploits/50328 (Exploit, exploit)
- www.smartertools.com/ (Product, product)
- www.smartertools.com/smartertrack (Product, product)
- www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure (Third Party Advisory, third-party-advisory)
Frequently asked questions
- What is CVE-2020-36926?
- CVE-2020-36926 is a high-severity vulnerability in Smartertools Smartertrack, classified under Exposure of Sensitive System Information to an Unauthorized Control Sphere. CVSS score: 7.5/10. Published 2026-01-16.
- How severe is CVE-2020-36926?
- High severity. CVSS v3 base score is 7.5 out of 10.