Vulnerability in QNAP Helpdesk

CVE-2020-2500

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Published · last modified .

CVSS v3 metric

CVSS v3 base score 9.8 (Critical). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.007 (54.3th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 54th percentile — 54.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2020-2500: held from 0.007 to 0.007.

EPSS over last 30 days · oldest: 0.007 · newest: 0.007 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2020-2500?
CVE-2020-2500 is a critical-severity vulnerability in QNAP Helpdesk, classified under Improper Access Control. CVSS score: 9.8/10. Published 2020-07-01.
How severe is CVE-2020-2500?
Critical severity. CVSS v3 base score is 9.8 out of 10.