What is CVE-2020-1777?

CVE-2020-1777 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2020-10-15.

How severe is CVE-2020-1777?

Medium severity. CVSS v3 base score is 4.3 out of 10.

Information disclosure in Otrs

CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Vulnerability class: Information Disclosure

EPSS: 0.008 (54.2th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N.

Affected products

Otrs
Otrs Ag — versions 7.0.x, 8.0.x

Weakness classification (CWE)

CWE-200 — Information Disclosure

References

security@otrs.com (x_refsource_CONFIRM, Vendor Advisory)

Frequently asked questions

What is CVE-2020-1777?: CVE-2020-1777 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2020-10-15.
How severe is CVE-2020-1777?: Medium severity. CVSS v3 base score is 4.3 out of 10.