Information disclosure in Otrs

CVE-2020-1777

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Vulnerability class: Information Disclosure

Published · last modified .

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.008 (56.2th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 56th percentile — 56.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2020-1777: held from 0.008 to 0.008.

EPSS over last 30 days · oldest: 0.008 · newest: 0.008 · change: 0.000

Affected products

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2020-1777?
CVE-2020-1777 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2020-10-15.
How severe is CVE-2020-1777?
Medium severity. CVSS v3 base score is 4.3 out of 10.