Vulnerability in Otrs
CVE-2020-1767
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
EPSS: 0.012 (66.1th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 3.5 (Low). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N.
Affected products
- Otrs
- Otrs Ag — versions 7.0.x version 7.0.13 and prior versions
- Otrs Ag ((Otrs)) Community Edition — versions 6.0.x version 6.0.24 and prior versions
- Debian Debian_linux — versions 8.0
Public proof-of-concept exploits
References
- security@otrs.com (Release Notes, Vendor Advisory)
- security@otrs.com (mailing-list, Mailing List, Third Party Advisory)
- security@otrs.com (mailing-list)
Frequently asked questions
- What is CVE-2020-1767?
- CVE-2020-1767 is a low-severity vulnerability in Otrs. CVSS score: 3.5/10. Published 2020-01-10.
- How severe is CVE-2020-1767?
- Low severity. CVSS v3 base score is 3.5 out of 10.
- Is CVE-2020-1767 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.