Privilege escalation in Deskpro
CVE-2020-11466
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Vulnerability class: Privilege Escalation
Published · last modified .
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.
EPSS exploit prediction
EPSS: 0.012 (67.8th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 68th percentile — 67.8% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.012 · newest: 0.012 · change: 0.000
Affected products
Weakness classification (CWE)
References
- blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/ (Exploit, Third Party Advisory)
- support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update (Release Notes, Vendor Advisory)
- support.deskpro.com/en/news/posts/deskpro-security-update-2019-09 (Release Notes, Vendor Advisory)
Frequently asked questions
- What is CVE-2020-11466?
- CVE-2020-11466 is a medium-severity vulnerability in Deskpro, classified under Improper Privilege Management. CVSS score: 4.3/10. Published 2020-04-01.
- How severe is CVE-2020-11466?
- Medium severity. CVSS v3 base score is 4.3 out of 10.