What is CVE-2019-9753?

CVE-2019-9753 is a low-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 3.5/10. Published 2019-06-03.

How severe is CVE-2019-9753?

Low severity. CVSS v3 base score is 3.5 out of 10.

Information disclosure in Otrs

CVE-2019-9753

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Vulnerability class: Information Disclosure

Published 2019-06-03 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 3.5 (Low). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.009 (57.2th percentile), scored 2026-09-29.

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 57th percentile — 57.2% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.009 · newest: 0.009 · change: -0.000

Affected products

Otrs

Weakness classification (CWE)

CWE-200 — Information Disclosure

References

community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework (Patch, Vendor Advisory)

Frequently asked questions

What is CVE-2019-9753?: CVE-2019-9753 is a low-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 3.5/10. Published 2019-06-03.
How severe is CVE-2019-9753?: Low severity. CVSS v3 base score is 3.5 out of 10.