Vulnerability in Otrs
CVE-2019-18179
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Published · last modified .
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.
EPSS exploit prediction
EPSS: 0.016 (74.5th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 74th percentile — 74.5% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.013 · newest: 0.016 · change: +0.003
Affected products
- Otrs
- Debian Linux — versions 8.0
- openSUSE Backports Sle — versions 15.0
- openSUSE Leap — versions 15.1, 15.2
References
- community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/ (Patch, Vendor Advisory)
- lists.debian.org/debian-lts-announce/2020/01/msg00000.html (mailing-list, Mailing List, Third Party Advisory)
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html (vendor-advisory, Mailing List, Third Party Advisory)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html (vendor-advisory, Mailing List, Third Party Advisory)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html (vendor-advisory, Mailing List, Third Party Advisory)
- lists.debian.org/debian-lts-announce/2023/08/msg00040.html (mailing-list)
Frequently asked questions
- What is CVE-2019-18179?
- CVE-2019-18179 is a medium-severity vulnerability in Otrs. CVSS score: 4.3/10. Published 2020-01-06.
- How severe is CVE-2019-18179?
- Medium severity. CVSS v3 base score is 4.3 out of 10.