What is CVE-2019-16960?

CVE-2019-16960 is a medium-severity vulnerability in Solarwinds Web Help Desk, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2021-01-04.

How severe is CVE-2019-16960?

Medium severity. CVSS v3 base score is 5.4 out of 10.

XSS in Solarwinds Web Help Desk

CVE-2019-16960

SolarWinds Web Help Desk 12.7.0 allows XSS via a CSV template file with a crafted Location Name field.

Vulnerability class: XSS (Cross-Site Scripting)

Published 2021-01-04 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 5.4 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N.

EPSS exploit prediction

EPSS: 0.013 (69.9th percentile), scored 2026-09-29.

Low probability of exploitation in the next 30 days, but still tracked. 70th percentile — 69.9% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.013 · newest: 0.013 · change: 0.000

Affected products

Solarwinds Web Help Desk — versions 12.7.0

Weakness classification (CWE)

CWE-79 — Cross-site Scripting

References

support.solarwinds.com/SuccessCenter/s/ (Vendor Advisory)
www.solarwinds.com/free-tools/free-help-desk-software (Product, Vendor Advisory)
www.esecforte.com/responsible-vulnerability-disclosure-cve-2019-16960-cross-sit… (Exploit, Third Party Advisory)

Frequently asked questions

What is CVE-2019-16960?: CVE-2019-16960 is a medium-severity vulnerability in Solarwinds Web Help Desk, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2021-01-04.
How severe is CVE-2019-16960?: Medium severity. CVSS v3 base score is 5.4 out of 10.