What is CVE-2019-16958?

CVE-2019-16958 is a medium-severity vulnerability in Solarwinds Help Desk, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2020-12-01.

How severe is CVE-2019-16958?

Medium severity. CVSS v3 base score is 5.4 out of 10.

XSS in Solarwinds Help Desk

CVE-2019-16958

Cross-site Scripting (XSS) vulnerability in SolarWinds Web Help Desk 12.7.0 allows attacker to inject arbitrary web script or HTML via Location Name.

Vulnerability class: XSS (Cross-Site Scripting)

Published 2020-12-01 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 5.4 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N.

EPSS exploit prediction

EPSS: 0.012 (67.3th percentile), scored 2026-10-25.

Low probability of exploitation in the next 30 days, but still tracked. 67th percentile — 67.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.012 · newest: 0.012 · change: 0.000

Affected products

Solarwinds Help Desk — versions 12.7.0

Weakness classification (CWE)

CWE-79 — Cross-site Scripting

References

www.solarwinds.com/free-tools/free-help-desk-software (Vendor Advisory)
www.esecforte.com/cross-site-scripting-vulnerability-with-solarwinds-web-help-d… (Exploit, Third Party Advisory)

Frequently asked questions

What is CVE-2019-16958?: CVE-2019-16958 is a medium-severity vulnerability in Solarwinds Help Desk, classified under Cross-site Scripting. CVSS score: 5.4/10. Published 2020-12-01.
How severe is CVE-2019-16958?: Medium severity. CVSS v3 base score is 5.4 out of 10.