Vulnerability in Otrs
CVE-2019-13458
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
Published · last modified .
CVSS v3 metric
CVSS v3 base score 6.5 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N.
EPSS exploit prediction
EPSS: 0.015 (74.0th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 74th percentile — 74.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.017 · newest: 0.015 · change: -0.002
Affected products
- Otrs
- Debian Linux — versions 8.0
Public proof-of-concept exploits
References
- www.otrs.com/category/release-and-security-notes-en/ (Release Notes)
- lists.debian.org/debian-lts-announce/2019/08/msg00018.html (Mailing List, Third Party Advisory)
- community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/ (Patch, Vendor Advisory)
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html (vendor-advisory, Broken Link)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html (vendor-advisory, Broken Link)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html (vendor-advisory, Broken Link)
- lists.debian.org/debian-lts-announce/2023/08/msg00040.html (mailing-list)
Frequently asked questions
- What is CVE-2019-13458?
- CVE-2019-13458 is a medium-severity vulnerability in Otrs. CVSS score: 6.5/10. Published 2019-08-21.
- How severe is CVE-2019-13458?
- Medium severity. CVSS v3 base score is 6.5 out of 10.
- Is CVE-2019-13458 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.