Information disclosure in Otrs
CVE-2019-13457
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Vulnerability class: Information Disclosure
Published · last modified .
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.
EPSS exploit prediction
EPSS: 0.009 (58.3th percentile), scored .
Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 58th percentile — 58.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.009 · newest: 0.009 · change: 0.000
Affected products
Weakness classification (CWE)
References
- www.otrs.com/category/release-and-security-notes-en/ (Vendor Advisory)
- otrs.com/release-notes/otrs-security-advisory-2019-11/ (Vendor Advisory)
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html (vendor-advisory, Broken Link)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html (vendor-advisory, Broken Link)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html (vendor-advisory, Broken Link)
Frequently asked questions
- What is CVE-2019-13457?
- CVE-2019-13457 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2020-03-10.
- How severe is CVE-2019-13457?
- Medium severity. CVSS v3 base score is 4.3 out of 10.