Information disclosure in Otrs
CVE-2019-13457
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Vulnerability class: Information Disclosure
EPSS: 0.009 (56.3th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.
Affected products
- Otrs
- N/a — versions n/a
Weakness classification (CWE)
References
- cve@mitre.org (x_refsource_MISC, Vendor Advisory)
- cve@mitre.org (x_refsource_CONFIRM, Vendor Advisory)
- cve@mitre.org (vendor-advisory, Broken Link, x_refsource_SUSE)
- cve@mitre.org (vendor-advisory, Broken Link, x_refsource_SUSE)
- cve@mitre.org (vendor-advisory, Broken Link, x_refsource_SUSE)
Frequently asked questions
- What is CVE-2019-13457?
- CVE-2019-13457 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2020-03-10.
- How severe is CVE-2019-13457?
- Medium severity. CVSS v3 base score is 4.3 out of 10.