Information disclosure in Otrs
CVE-2019-12497
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Vulnerability class: Information Disclosure
Published · last modified .
CVSS v3 metric
CVSS v3 base score 5.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N.
EPSS exploit prediction
EPSS: 0.018 (77.6th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 78th percentile — 77.6% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.020 · newest: 0.018 · change: -0.002
Affected products
- Otrs
- Debian Linux — versions 8.0
Weakness classification (CWE)
Public proof-of-concept exploits
References
- community.otrs.com/category/security-advisories-en/ (Vendor Advisory)
- lists.debian.org/debian-lts-announce/2019/06/msg00004.html (Mailing List, Third Party Advisory)
- lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html (vendor-advisory, Broken Link)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html (vendor-advisory, Broken Link)
- lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html (vendor-advisory, Broken Link)
- lists.debian.org/debian-lts-announce/2023/08/msg00040.html (mailing-list)
Frequently asked questions
- What is CVE-2019-12497?
- CVE-2019-12497 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 5.3/10. Published 2019-06-17.
- How severe is CVE-2019-12497?
- Medium severity. CVSS v3 base score is 5.3 out of 10.
- Is CVE-2019-12497 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.