Vulnerability in Otrs

CVE-2019-12248

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

EPSS: 0.018 (75.6th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N.

Affected products

Public proof-of-concept exploits

References

Frequently asked questions

What is CVE-2019-12248?
CVE-2019-12248 is a medium-severity vulnerability in Otrs. CVSS score: 4.3/10. Published 2019-06-17.
How severe is CVE-2019-12248?
Medium severity. CVSS v3 base score is 4.3 out of 10.
Is CVE-2019-12248 known to be exploited?
1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.