Improper input validation in Otrs

CVE-2018-20800

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Vulnerability class: Drupalgeddon 2 (CVE-2018-7600)

Published · last modified .

CVSS v3 metric

CVSS v3 base score 6.5 (Medium). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N.

EPSS exploit prediction

EPSS: 0.010 (61.0th percentile), scored .

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 61st percentile — 61.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS trend (30 days)EPSS over the last 30 days for CVE-2018-20800: held from 0.010 to 0.010.

EPSS over last 30 days · oldest: 0.010 · newest: 0.010 · change: 0.000

Affected products

  • Otrs — versions 5.0.31, 6.0.13

Weakness classification (CWE)

References

Frequently asked questions

What is CVE-2018-20800?
CVE-2018-20800 is a medium-severity vulnerability in Otrs, classified under Improper Input Validation. CVSS score: 6.5/10. Published 2019-03-13.
How severe is CVE-2018-20800?
Medium severity. CVSS v3 base score is 6.5 out of 10.