Vulnerability in Otrs Open Ticket Request System
CVE-2018-16586
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
Published · last modified .
CVSS v3 metric
CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N.
EPSS exploit prediction
EPSS: 0.015 (73.0th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 73rd percentile — 73.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.015 · newest: 0.015 · change: 0.000
Affected products
- Otrs Open Ticket Request System
- Debian Linux — versions 8.0, 9.0
References
- community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/ (Patch, Vendor Advisory)
- www.debian.org/security/2018/dsa-4317 (vendor-advisory, Third Party Advisory)
- lists.debian.org/debian-lts-announce/2018/09/msg00033.html (mailing-list, Mailing List, Third Party Advisory)
- github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302 (Patch)
- github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7 (Patch)
- github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963 (Patch)
Frequently asked questions
- What is CVE-2018-16586?
- CVE-2018-16586 is a medium-severity vulnerability in Otrs Open Ticket Request System. CVSS score: 4.3/10. Published 2018-09-28.
- How severe is CVE-2018-16586?
- Medium severity. CVSS v3 base score is 4.3 out of 10.