What is CVE-2018-10198?

CVE-2018-10198 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2018-06-06.

How severe is CVE-2018-10198?

Medium severity. CVSS v3 base score is 4.3 out of 10.

Information disclosure in Otrs

CVE-2018-10198

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Vulnerability class: Information Disclosure

Published 2018-06-06 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 4.3 (Medium). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N.

EPSS exploit prediction

EPSS: 0.010 (60.0th percentile), scored 2026-10-02.

Very low probability of exploitation in the next 30 days; routine patching cadence is appropriate. 60th percentile — 60.0% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.010 · newest: 0.010 · change: 0.000

Affected products

Otrs

Weakness classification (CWE)

CWE-200 — Information Disclosure

References

community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/ (Patch, Vendor Advisory)

Frequently asked questions

What is CVE-2018-10198?: CVE-2018-10198 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 4.3/10. Published 2018-06-06.
How severe is CVE-2018-10198?: Medium severity. CVSS v3 base score is 4.3 out of 10.