Privilege escalation in Otrs
CVE-2017-9324
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Vulnerability class: Privilege Escalation
Published · last modified .
CVSS v3 metric
CVSS v3 base score 8.8 (High). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H.
EPSS exploit prediction
EPSS: 0.024 (83.1th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 83rd percentile — 83.1% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.024 · newest: 0.024 · change: 0.000
Affected products
- Otrs
- Debian Linux — versions 8.0, 9.0
Weakness classification (CWE)
Public proof-of-concept exploits
References
- www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/ (Vendor Advisory)
- www.debian.org/security/2017/dsa-3876 (vendor-advisory, Third Party Advisory)
- packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html (Mailing List, VDB Entry, Third Party Advisory)
Frequently asked questions
- What is CVE-2017-9324?
- CVE-2017-9324 is a high-severity vulnerability in Otrs, classified under Improper Privilege Management. CVSS score: 8.8/10. Published 2017-06-12.
- How severe is CVE-2017-9324?
- High severity. CVSS v3 base score is 8.8 out of 10.
- Is CVE-2017-9324 known to be exploited?
- 1 public proof-of-concept repositories are indexed. Not currently listed in the CISA KEV catalog.