Information disclosure in Otrs
CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Vulnerability class: Information Disclosure
Published · last modified .
CVSS v3 metric
CVSS v3 base score 6.5 (Medium). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N.
EPSS exploit prediction
EPSS: 0.015 (73.3th percentile), scored .
Low probability of exploitation in the next 30 days, but still tracked. 73rd percentile — 73.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.
EPSS over last 30 days · oldest: 0.015 · newest: 0.015 · change: 0.000
Affected products
- Otrs
- Debian Linux — versions 7.0, 8.0, 9.0
Weakness classification (CWE)
References
- lists.debian.org/debian-lts-announce/2017/12/msg00015.html (mailing-list, Mailing List, Third Party Advisory)
- www.debian.org/security/2017/dsa-4066 (vendor-advisory, Third Party Advisory)
- www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/ (Broken Link)
Frequently asked questions
- What is CVE-2017-16854?
- CVE-2017-16854 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 6.5/10. Published 2017-12-08.
- How severe is CVE-2017-16854?
- Medium severity. CVSS v3 base score is 6.5 out of 10.