Information disclosure in Otrs
CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Vulnerability class: Information Disclosure
EPSS: 0.015 (71.4th percentile) — read the EPSS interpretation.
CVSS v3 metric
CVSS v3 base score 6.5 (Medium). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N.
Affected products
- Otrs
- Debian Debian_linux — versions 7.0, 8.0, 9.0
- N/a — versions n/a
Weakness classification (CWE)
References
- cve@mitre.org (mailing-list, x_refsource_MLIST, Mailing List, Third Party Advisory)
- cve@mitre.org (vendor-advisory, Third Party Advisory, x_refsource_DEBIAN)
- cve@mitre.org (x_refsource_CONFIRM, Broken Link)
Frequently asked questions
- What is CVE-2017-16854?
- CVE-2017-16854 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 6.5/10. Published 2017-12-08.
- How severe is CVE-2017-16854?
- Medium severity. CVSS v3 base score is 6.5 out of 10.