What is CVE-2016-4889?

CVE-2016-4889 is a high-severity vulnerability in Zohocorp Servicedesk Plus, classified under CWE-264. CVSS score: 8.8/10. Published 2017-04-14.

How severe is CVE-2016-4889?

High severity. CVSS v3 base score is 8.8 out of 10.

Vulnerability in Zohocorp Servicedesk Plus

CVE-2016-4889

ZOHO ManageEngine ServiceDesk Plus before 9.0 allows remote authenticated guest users to have unspecified impact by leveraging failure to restrict access to unknown functions.

Published 2017-04-14 · last modified 2026-06-17.

CVSS v3 metric

CVSS v3 base score 8.8 (High). Vector: CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H.

EPSS exploit prediction

EPSS: 0.027 (85.3th percentile), scored 2026-09-30.

Low probability of exploitation in the next 30 days, but still tracked. 85th percentile — 85.3% of CVEs in the catalogue have a lower EPSS than this one. How to read EPSS.

EPSS over last 30 days · oldest: 0.027 · newest: 0.027 · change: 0.000

Affected products

Zohocorp Servicedesk Plus

Weakness classification (CWE)

CWE-264

References

jvndb.jvn.jp/en/contents/2016/JVNDB-2016-000170.html (VDB Entry, Third Party Advisory, third-party-advisory)
www.manageengine.com/products/service-desk/readme-9.0.html
www.securityfocus.com/bid/93215 (VDB Entry, Third Party Advisory, vdb-entry)
jvn.jp/en/jp/JVN89726415/index.html (VDB Entry, Third Party Advisory, third-party-advisory)

Frequently asked questions

What is CVE-2016-4889?: CVE-2016-4889 is a high-severity vulnerability in Zohocorp Servicedesk Plus, classified under CWE-264. CVSS score: 8.8/10. Published 2017-04-14.
How severe is CVE-2016-4889?: High severity. CVSS v3 base score is 8.8 out of 10.