What is CVE-2013-3551?

CVE-2013-3551 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 6.5/10. Published 2020-02-21.

How severe is CVE-2013-3551?

Medium severity. CVSS v3 base score is 6.5 out of 10.

Information disclosure in Otrs

CVE-2013-3551

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Vulnerability class: Information Disclosure

EPSS: 0.016 (72.9th percentile) — read the EPSS interpretation.

CVSS v3 metric

CVSS v3 base score 6.5 (Medium). Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N.

Affected products

Otrs
Otrs Otrs_itsm
N/a — versions n/a

Weakness classification (CWE)

CWE-200 — Information Disclosure

References

cve@mitre.org (Third Party Advisory, x_refsource_MISC)
cve@mitre.org (Third Party Advisory, x_refsource_MISC, Issue Tracking)

Frequently asked questions

What is CVE-2013-3551?: CVE-2013-3551 is a medium-severity vulnerability in Otrs, classified under Information Disclosure. CVSS score: 6.5/10. Published 2020-02-21.
How severe is CVE-2013-3551?: Medium severity. CVSS v3 base score is 6.5 out of 10.