Vulnerability in Otrs

CVE-2009-5055

Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.

EPSS: 0.009 (55.9th percentile) — read the EPSS interpretation.

Affected products

  • Otrs — versions 0.5, 1.0, 1.0.0
  • N/a — versions n/a

Weakness classification (CWE)

References